Update: Applicable for affected flights on 1 May 2024

In light of the recent volcanic eruption of Mount Ruang in Indonesia impacting flights between Kuala Lumpur and Sabah/Sarawak, and vice versa, we would like to assure eligible customers of Etiqa travel plan and MHinsure that compensation will be provided for flight delays or trip cancellations. To ease the process and to find out if you are eligible, do reach out to us via these touch points and to have these documents ready beforehand.

Email
travelclaimscare@etiqa.com.my
(Please indicate subject title ‘Mount Ruang Volcano Claim’)

Etiqa Claims Careline
1-300-88-1007