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Corporate Governance

We recognise the importance of good corporate governance to ensure transparency, to fairly give the utmost benefit to shareholders and other related parties, and to strengthen the competitive advantage of the company.

Client Charter

We are committed to serving the needs of our customers, and guided by our Customer Fair Treatment Charter, we have outlined the four pillars of service standards as our commitment to provide our customers and their families with the right solutions from our wide range of conventional and Islamic products and services.

Corporate Governance Policies

Browse the below for Etiqa’s corporate governance policies.

Type of PolicyTitleDownload
Board CharterEtiqa Family Takaful Berhad
Board CharterEtiqa General Insurance Berhad
Board CharterEtiqa General Takaful Berhad
Board CharterEtiqa Life Insurance Berhad
Board CharterMaybank Ageas Holdings Berhad
ConstitutionConstitution of Etiqa Family Takaful Berhad
ConstitutionConstitution of Etiqa General Insurance Berhad
ConstitutionConstitution of Etiqa General Takaful Berhad
ConstitutionConstitution of Etiqa Life Insurance Berhad
ConstitutionConstitution of Maybank Ageas Holdings Berhad

Malayan Banking Berhad and its subsidiaries and overseas branches (“Maybank”) is committed to the highest standard of ethics and integrity in its conduct of business and operations. As part of this commitment, Maybank has in place an avenue for disclosure of any improper conduct.

The objective of this policy is to ensure that all employees and members of the public have access to secured channels to make disclosures on any improper conduct by any member or representative of Maybank, with the assurance that there will be no repercussion against them.

Improper conduct includes, but is not limited to:

  • Bribery and corruption;
  • Fraud, theft or embezzlement;
  • Abuse of power by an employee;
  • Conflict of interest;
  • Breach of Maybank’s Code of Conduct;
  • Failure to comply with legal and regulatory obligations;
  • Unauthorised disclosure of customer information; and
  • Concealment of any of the above.

Any person who is aware of, or has reasonable grounds to suspect that, any improper conduct has been committed by an employee or representative of Maybank can make a disclosure.

Disclosures can be made via any of the following channels:

Automated HotlineSecured voice recording: Toll-free number 1-800-38-8833 or +60-3-2026 8112 for overseas
LetterGroup Compliance, P.O. Box 11635, 50752 Kuala Lumpur

For further information on the list of toll free lines in countries where Maybank has presence, please click here.

Whistleblowers are encouraged to include the following information in the disclosure to facilitate investigations:

  • Name of person(s) involved;
  • Date and time of the event;
  • Nature of the event;
  • Witness to the event, if any; and
  • Evidence of the event, if any.

The whistleblower may also make disclosures through the following channels:

Bank Negara Malaysia
Securities Commission
Malaysia Anti-Corruption Commission



The identity of a whistleblower who made a disclosure in good faith will be kept confidential and will only be disclosed on a strictly need-to-know basis. Employees who whistleblow in good faith will also be protected by Maybank from any repercussion.

Maybank’s Whistleblowing Governance Committee is chaired by an independent nonexecutive director. The governance committee provides oversight to ensure that disclosures made via the whistleblowing channels are accorded with adequate attention, independence, investigation and remedial action, where necessary